Position Details
Reference Number 10294
Position Title Manager Customer Focus and Innovation
Employment Type Fixed Term Full Time
Department CEO
Location Local Government Admin - Corporate Centre
Enterprise Agreement Hobsons Bay City Council Enterprise Agreement - 38 - Manager
Salary Package to be negotiated
Hours per Week 38
Position Summary

Manager Customer Focus and Innovation

Senior Officer – Fixed Term 5 year contract

Package to be negotiated


Hobsons Bay City Council is located in Melbourne’s south-western suburbs and covers an area of 65 square kilometres. With an operating expenditure budget of $120m and capital expenditure budget over $34M, it supports a population of 95,000 residents.


Council is committed to achieving an exceptional customer experience and to being a council of excellence that delivers outcomes through innovation.  This new role reports to the Chief Executive Officer and is responsible for bringing together and leading existing and new teams in the diverse portfolios of Customer Focus, Corporate Planning and Performance and Continuous Improvement. 


This exciting role has responsibility for shaping and leading the development and implementation of Council-wide customer focus and innovative solutions while collaborating with senior stakeholders to deliver best-value outcomes. Drawing on your demonstrable experience leading multidisciplinary teams, you will develop frameworks and solutions that enable Council work areas to achieve a positive customer experience and embed a culture of continuous improvement in all of their planning and service delivery.


As a natural communicator you will form strong relationships with all stakeholders including the CEO, the executive management team, Councillors and community.  Within your team you will nurture and develop staff for superior performance, fostering innovation, accountability and teamwork.  Exceptional strategic thinking, change management and influencing skills are a must for this position.


A salary package will be negotiated with the successful candidate commensurate with skills and experience.


A copy of the position description can be obtained by using the download feature below or by contacting our Customer Service team on 9932 1000. For further information please contact Tammi Rose, Director Corporate Services on 9932 1043.


Applications must include a statement addressing the selection criteria and close Sunday 15 October 2017.


An automated email will be sent upon receipt of your electronic application. Please re-submit your application if the auto reply has not been received or call (03) 9932 1092 if you are experiencing difficulty.

Hobsons Bay City Council is committed to the principles of Equal Opportunity and workplace diversity. We encourage a diverse workforce reflective of our community to better meet the needs of our customers.

Your Career is our Success

Contact Person Stacey Christou
Contact Number
Closing Date 15/10/2017
Position Description
Manager Customer Focus and Innovation - Sep 2017.doc Open
Manager Customer Focus and Innovation - Sep 2017.pdf Open
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