Position Details
Reference Number 10284
Position Title Library Customer Service & Programs Officer
Employment Type Casual
Department Learning Communities
Location Library - Altona
Enterprise Agreement Hobsons Bay City Council Enterprise Agreement - 35 - Band 4
Salary $32.67 to $35.27
Hours per Week
Position Summary

Library Customer Service and Programs Officer 


Band 4 - $41.72 per hour (inc 25% casual loading)


Are you a flexible, customer focused person looking for a vibrant role where each day is unique? Are you skilled in the use and instruction of technology, and passionate about sharing your commitment to literacy and lifelong learning?

Hobsons Bay Libraries are looking for energetic and motivated people with prior experience in connecting and supporting community members face to face and online, to join our pool of casual Library Customer Service and Programs Officers.


Working as part of a professional and friendly team, you will work closely with and for the community to contribute to the provision of a range of outstanding library services and activities that support lifelong learning.

As a casual Library Customer Service and Programs Officer at Hobsons Bay City Council you will be responsible for:


- Delivering an excellent standard of customer service to the community

- Demonstrating positive personal leadership contributing to a cohesive, customer focused team

- Supporting the delivery of the library’s suite of regular programs, outreach and events
- Actively promoting the library’s range of services, collections and events at every opportunity


To be considered for this role you will need to be suitably qualified and experienced, and address the selection criteria. Fluency in Auslan or a community language would be an asset.


A relevant qualification and experience in program delivery and front-facing customer service is highly desirable.


A copy of the position description can be obtained by using the download feature below or by contacting our Customer Service team on 9932 1000.
For further information please contact Joanne Smith, Co-ordinator - Operations and Facilities on 9932 1345.

Applications must include a statement addressing the selection criteria and close Sunday 22 October 2017.

Please submit your application either by submitting online or posting to:

HR Recruitment
Hobsons Bay City Council
PO Box 21

An automated email will be sent upon receipt of your electronic application. Please re-submit your application if the auto reply has not been received or call (03) 9932 1092 if you are experiencing difficulty.

Hobsons Bay City Council is committed to the principles of Equal Opportunity and workplace diversity. We encourage a diverse workforce reflective of our community to better meet the needs of our customers.

Your Career is our Success

Contact Person Joanne Smith
Contact Number
Closing Date 22/10/2017
Position Description
LCSO Programs - Band 4 - Casual - Oct 2017.docx Open
LCSO Programs - Band 4 - Casual - Oct 2017.pdf Open
Application Guide PDF IconView Guide